Service Writer
Company: Moto United Powersports
Location: Draper
Posted on: February 19, 2026
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Job Description:
Job Description Job Description Salary: DOE Job Summary: The
Powersports Service Writer serves as the primary point of contact
for customers, ensuring a seamless and efficient service
experience. This role involves assisting customers with inquiries,
documenting vehicle concerns, coordinating service needs, and
maintaining clear communication throughout the repair process. The
Service Writer plays a crucial role in customer satisfaction by
providing expert guidance, offering service recommendations, and
ensuring the timely completion of all service requests. Key
Responsibilities: Deliver exceptional customer service and maintain
positive relationships Support daily service operations and
communicate with the Service Manager Create and complete Repair
Orders (ROs) accurately, including necessary documentation Check
for machine recalls and conduct vehicle walk-arounds during
check-in/out Keep customers informed on service status and schedule
appointments Verify post-service test drives and ensure vehicles
are cleaned before pickup Process payments, review service quality,
and confirm warranty applicability Conduct follow-up calls for
customer satisfaction and feedback Assist with marketing, shop
scheduling, and operational efficiency Stay up to date with
training and brand-specific service requirements Qualifications:
Strong customer service and communication skills Experience with
Lightspeed or similar point-of-sale software, or the ability to
learn new systems quickly Understanding of warranty policies and
procedures Familiarity with Powersports brands such as Polaris,
Indian, BRP, and Yamaha is a plus Ability to lift 50 lbs. and
perform physical tasks such as bending, twisting, pushing, and
pulling Requirements: Valid drivers license with a clean driving
record Experience operating both manual and automatic vehicles Job
Details: Type: Full-Time Starting Wages: Based on Experience
Benefits: Paid Time Off Competitive medical, dental and vision
insurance rates 401K Plan Employee discounts on machines/boats,
parts and service
Keywords: Moto United Powersports, Murray , Service Writer, Customer Service & Call Center , Draper, Utah
